Store Manager - Dundrum, Dublin
Job Title: Commercial Manager
Sector: Nail & Beauty Industry
Location: Dundrum, Dublin
Job Type: Permanent
Salary: €35,000 + Bonus
The main purpose of this role is to manage the daily activities of the salon and provide the highest level of customer service and drive maximize sales and profitability. The ideal candidate will be self-motivated, committed and dedicated to driving a business forward, the experience of working in a fast-paced retail environment and service environment.
Primary Duties
Ensure daily/ weekly sales targets are set and achieved.
Devise strategies for growth in sales in salons.
Monitor and assess performance and propose actions to rectify problem areas.
Monitor competitors on a regular basis.
Ensure 5* customer service is delivered at all times to deliver an amazing customer experience.
Ensure employees provide excellent customer service and handle queries and complaints with professionalism.
Coaching staff on how to manage customer complaints and how to offer the customer a friendly approach and courteous manner, in all branches, in each store and on the telephone.
Create awareness of additional services and ensure that they are offered to customers.
Recognise and compliment examples of service excellence
Participate in the recruitment and training of staff.
Ensure staff are adequately trained, i.e. service quality, product knowledge and familiar with store systems.
Conduct staff appraisals and recommend programmes to address difficulties.
Ensure disciplinary procedures are enacted where appropriate.
Provide a forum for staff to discuss issues and problems relating to the store.
Ensure staff cost ratio is in line with company budget.
Review weekly rosters for staff, making adjustments where necessary to keep within the staff cost budgets, monitoring
Daily activities and monitor staff time-keeping and attendance levels.
Be aware and observe all company policies and procedures.
Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behavior.
Conduct performance reviews both formal and informal.
Implement strategies for the ongoing development of your team members.
Consult with head office in relation to stock holding and ensuring that all stores have the stock that they require to carry out all services
Ensure stocktaking is organised and prepared on time and in accordance with company procedures
Assist with any other duties required by senior management.
Represent the Company’s interests with all internal & external interactions.
Observe confidentiality in respect of Company activities.
Whats on offer
Competitive Salary offered including bonus scheme
30 days Holidays provided “inclusive of bank holidays” (full time only)
Career progression – with our growing company the opportunities are endless
Great perks including discounted treatments and products and store discounts
Extensive training (internal and external) and ongoing support
Job Type: Full-time
Salary: €35,000.00 per year
Schedule: 8 hour shift
Supplemental pay types: Bonus pay, Commission pay, Performance bonus, Tips