Retail Colleague Manager - Department Store
Position: Retail Colleague Manager
Location: Dublin | Killarney | Letterkenny | Clonmel | Galway | Athlone
Sector: Fashion | Home | Food
Salary: €40000-58000
Job description:
Our client a leading Fashion, Home & Food Retailer is evolving faster than ever before. As part of an exciting transformation journey, they are reshaping the way customers are served, colleagues are empowered, and results are delivered.
As a Retail Colleague Manager, you’ll play a pivotal role in leading and inspiring teams, driving high performance, and ensuring exceptional customer experiences. This is a fantastic opportunity to join a forward-thinking retailer and make a real impact.
Key Responsibilities
Lead and Inspire
Take full accountability for your direct reports, owning their end-to-end experience.
Mentor, motivate, and develop your team, celebrating success and managing performance.
Collaborate with store leadership to achieve shared goals.
Act as a role model, demonstrating company values and adaptability as priorities evolve.
Empower teams to deliver excellence in Service, Selling, and Filling.
Act on customer and colleague feedback to create a great place to work.
Deliver with Excellence
Ensure the store operates safely and legally at all times.
Support and coach Shift Leads and Sales Advisors to deliver smooth operations.
Oversee flawless execution of launches, events, and campaigns.
Drive accuracy in processes and compliance with guidelines.
Drive High Performance
Lead your team to consistently deliver exceptional customer experiences.
Raise performance standards through coaching and development.
Drive sales and profitability through consistent execution.
Use digital tools confidently, including scheduling, reporting, and HR systems.
People Management
Manage the full colleague lifecycle, from hiring to performance reviews.
Support new starters through induction and probation.
Conduct Return to Work meetings and absence reviews as required.
Spot and develop talent to support succession planning.
Ensure all compliance learning and colleague check-ins are completed on time.
What We’re Looking For
Proven people management experience in a retail or customer-focused environment.
Strong leadership, coaching, and motivational skills.
Commercial awareness with the ability to drive sales and performance.
Excellent communication and problem-solving abilities.
Confidence in using digital tools and reporting systems.
Flexibility to adapt in a fast-paced and evolving retail environment.
Why do they give back?
Be part of a company with ambitious transformation plans.
Lead and inspire a team in a supportive and dynamic environment.
Opportunities for growth, learning, and career development.
Competitive salary, benefits, and colleague discounts.