Sales & Service Administrator - Dublin 2

Job Title: Sales & Service Administrator
Sector: Luxury Jewellery Retail
Location: Dublin 2
Salary: €35,000+
Employment Type: Full-time, Permanent
Working Hours: 5 days over 6 (Monday – Saturday)

Overview
Our client, an iconic and prestigious jewellery retailer based in Dublin 2, is seeking a highly organised and customer-focused Sales & Service Administrator. This is a key role within the business, supporting both sales and aftercare services. The ideal candidate will be detail-oriented, computer-literate, and passionate about delivering an exceptional client experience.

Key Responsibilities

• Provide outstanding customer service, acting as a first point of contact for client queries.

• Log all service jobs accurately into the system, ensuring records are kept up to date.

• Manage the full track & trace process for jewellery pieces sent for repair or servicing.

• Prepare accurate pricing for service and repair jobs.

• Liaise with clients in a professional and timely manner, ensuring clear communication and follow-up.

• Schedule and coordinate customer appointments.

• Support the sales team with administrative and service-related tasks.

• Maintain high standards of organisation and attention to detail in all aspects of the role.

Skills & Qualifications

• Previous experience in a retail, luxury, or customer service administration role.

• Strong IT and computer literacy skills.

• Excellent organisational skills with keen attention to detail.

• Professional communication skills, both written and verbal.

• Ability to multitask and manage competing priorities in a fast-paced environment.

• Customer-focused with a polished and professional manner.

Benefits

• Competitive salary.

• Opportunity to work with an iconic and luxury retail brand.

• Career development and training opportunities.

• Staff discount.

• Must be available to work on Saturdays